Please note: This policy applies to all orders placed through this website, including domestic orders (delivery within Chinese Mainland) and cross-border orders (delivery outside Chinese Mainland). If mandatory consumer protection laws in your country/region provide more favorable return rights, those legal provisions shall prevail.
1 Items Not Eligible for Return
Pre-packaged foods such as rice are perishable, and home textile products are individually packaged for each order. Once shipped, we generally do not accept returns or exchanges based solely on personal preference or subjective reasons if there is no quality issue. This rule applies uniformly to both domestic and cross-border orders, except where otherwise required by mandatory laws of your jurisdiction.
2 Shipping Damage & Quality Issues
If the product is damaged, defective, or not as described during transit, you may apply for a free replacement, partial refund, or other reasonable compensation mutually agreed upon.
• For cross-border orders: Please inspect the package as soon as possible upon delivery. If you need to file a claim, you must submit clear photos of the outer packaging and the damaged/defective item within 7 calendar days after receipt (or within a reasonable period after you have discovered or should have discovered the damage).
• For Chinese Mainland orders: Evidence must be submitted within 3 days after receipt.
3 Incorrect Items Sent
If an incorrect item is delivered due to our operational error, we will resend the correct item free of charge after you provide valid photographic evidence. You will not bear any shipping costs. If the incorrect item needs to be returned, we will cover the return shipping cost.
4 Abandoned Parcels & Refusal Policy
For cross-border orders, if a parcel is returned or destroyed due to reasons not attributable to us (including but not limited to buyer's refusal to accept, failure to cooperate with customs clearance, failure to collect within the required period, or abandonment of the parcel), no refund will be issued. The international round-trip shipping costs and customs fees have already been incurred and cannot be reversed. For Chinese Mainland orders, return shipping costs resulting from unjustified refusal shall be borne by the buyer.
5 After-Sales Application Process
All after-sales, damage claims, and refund requests must include the order number and clear photographic evidence and be sent to our official email: [email protected].
We will acknowledge receipt and provide a resolution plan within 3 business days.